Online gambling with a legal operator can be confusing to new players. From signing up to payment methods, withdrawing winnings, bonuses, and tech support, there’s a lot to learn upfront. Fortunately, BetMGM’s sites offer streamlined experiences with excellent user experience and easy-to-follow site navigation.

However, BetMGM Customer Support is always available when needed, from basic questions to in-depth issues. Every other department focuses on its own part of the BetMGM family, but the customer support team must know it all. Representatives in touch with the public must know enough about every part of the company and how it works in order to support BetMGM customers. 

How to Contact BetMGM Customer Support

Every customer or potential customer should know how to contact online poker customer support, whether it’s BetMGM NJ support, BetMGM PA support, BetMGM MI support (the three states where BetMGM Poker actively operates), or other states with products that don’t revolve around poker. But remember, for the best and most efficient assistance, ask to be transferred to a poker specialized agent.

When viewing BetMGM from a web browser, there’s a Help & Customer Care button at the top of the screen, toward the right side, showing a symbol of a phone headset. Simply scroll to the bottom of the page on the web browser, and look for the Support column among the links. Click on Help & Customer Care. 

On the downloaded poker app, look for the profile picture above the dollar amount in your account, located at the top right corner of the screen. Click that to find Wallet and Account Details, and scroll down to Help Center. The FAQ & Customer Care option goes to the proper BetMGM contact support page.

The resulting page reads, “Need to speak to someone?” It notes that there is someone available 24/7, and clicking the Contact Us button provides the options.

Does BetMGM Have Live Chat?

One of the most frequently asked questions online is, “Does BetMGM have live chat support?” The answer is yes, and it is the most commonly used method of contacting someone on the poker support team. 

BetMGM Poker Live Chat Support is available from 10 a.m. to 10 p.m. EST, including weekends. Any poker related contacts that come in after 10 p.m. EST will be resolved via email. 

BetMGM Support Phone Number

Agents specifically assigned to poker support do not currently take phone calls, as email is the main route of contact. However, you can always try the general BetMGM Customer Support phone number listed there for each state:

• BetMGM Michigan customer service support number: 1-219-249-3002
• BetMGM New Jersey customer support phone number: 1-609-248-9531
• BetMGM Pennsylvania customer support number: 1-267-825-7023

While there is no BetMGM support number 24/7, the hours are 11 a.m. to 8 p.m. EST daily. For anything outside of those hours, the live chat or BetMGM Support email is the way to go.

BetMGM Support Email 

Below are the BetMGM Support email addresses for each state where BetMGM Poker is active:

Michigan: poker_support.mi@betmgm.com
New Jersey: poker_support.nj@betmgm.com
Pennsylvania: poker_support.pa@betmgm.com

Additionally, you may come across an email form. Submitting this form sends it directly to the representatives who handle the topic of concern.

The form is simple and gives numerous subject options from which to choose:

• Account verification
• Account details and access
• Deposit
• Promos and bonuses
• Sports betting rules
• Poker
• Withdrawal
• Geolocation
• Casino
• Unable to play
• Responsible gaming
• Legal
• Multi-state account consolidation
• BetMGM Rewards and Marriott Bonvoy

There is then a box to write a description of the issue and the option to attach a photo. Simply hit send and it will reach a member of the BetMGM Email Customer Support team.

Most Common Poker Support Requested

The aforementioned BetMGM Customer Support email subject list gives an idea of the range of topics for which customers request assistance. When it comes to poker support specifically, the topics are a bit more refined but fall into several main categories, including tech issues or geolocation inquiries. Below, let’s look at some of the most common questions and topics.

How Do You Get Your Money From BetMGM?

The most requested topic for poker all-day support via live chat and email pertains to money. Players have questions about receiving their payouts, withdrawing funds, or how to cash out their account balance.

Poker players should know that some withdrawals and payouts take longer than others, and sometimes this is dependent on the chosen payment method or various identity verification processes. For example, a player’s first withdrawal from BetMGM Poker could take longer than subsequent ones.

Typically, the withdrawal methods have the following processing times, after the initial account and identification review is completed:

• Debit cards and prepaid cards like Visa and Mastercard: within 24 hours
• Ewallets like PayPal and Venmo: within 24 hours
• Ewallets like Apple Pay: within 1-3 business days
• Bank transfers via online and instant banking: within 2-4 business days
• Cash at a casino cage: within 10-12 hours
• Check by mail: within 7-21 business days

Why is BetMGM Not Letting Me Withdraw?

There are a number of reasons withdrawals can be held up. If you have not provided a deposit or withdrawal method, such as adding banking details, there will be no way to withdraw funds – or perhaps you haven’t chosen your preferred withdrawal method in your online wallet yet. 

If you are using bonuses, perhaps you haven’t yet met the playthrough requirements to be able to withdraw winnings gained from a bonus promotion. If you are using a payment withdrawal method with a longer processing time, this could seem like a delay.

If you cannot seem to withdraw funds no matter what you do, it’s best to contact any of the customer service options listed in this article.

How Do I Unblock Online Gambling Account?

If a poker player is unable to access his or her online poker account, they often say that their access is blocked or they are locked out of their account. This can be a result of a player typing in an erroneous username or password too many times. BetMGM “not letting me log in” is often a user error that a BetMGM Customer Support representative can clear up quickly.

If a player is locked out or access blocked from a poker account, it can also be because of a dormant account. Players must log in at least once every 180 days to keep the poker site from automatically closing the account. A lack of logins can deem an account abandoned after this period of time.

A quick live chat with a Support representative at BetMGM often resolves the issue or provides an answer quickly.

Can You Have Two Accounts on BetMGM?

Other reasons for a login problem can be that the player has two or more accounts, which is not allowed. In addition, if a player sets a time limit, session limit, or other account limit via the responsible gambling feature, this can block account access.

Does BetMGM Give Refunds?

Online poker players sometimes become involved in disputes with other players or with BetMGM Poker. A player may want a refund if they believe that an opponent cheated, which is something that is then investigated by the operator. 

In many cases, however, a dispute arises from a technical glitch, whether on the part of the player experiencing Wi-Fi problems or BetMGM Poker experiencing a rare tech outage. BetMGM often initiates refunds in these cases, but there can be an investigation necessary. A customer service representative will inform the player of the issue and how long it might take for you to get your money back. 

What Is the First Time Customer Bonus for BetMGM?

BetMGM Poker is currently offering a Deposit Match welcome bonus of 100% match up to $1,000, plus up to $75 in Tournament Tickets. Visit the poker welcome bonus page and click right through to register at BetMGM Poker and obtain your bonus.

Most BetMGM Poker promotions and bonuses are straightforward and self-explanatory. However, new players may not be familiar with terms like playthrough requirements or rewards points. Answers to these questions can be found in the FAQ (frequently asked questions) section of the Help Center or via contact with a member of the Customer Support team. 

Sometimes, poker players can take advantage of multiple promotions and/or bonuses at once. A representative can provide clarification of bonus terms and the rules regarding bonus payouts. 

If a player believes they earned free play poker games, tournament tickets, or bonus money and it is not readily available, they can easily reach out for assistance. 

What Is the Legal Name for BetMGM?

BetMGM is the legal company name, offering BetMGM Sportsbook, BetMGM Casino, BetMGM Horse Racing, and BetMGM Poker products under its umbrella. The company is a partnership between MGM Resorts International and Entain Holdings.

What Casino Is BetMGM Affiliated With?

As mentioned above, BetMGM is a joint venture between MGM Resorts International and Entain. Therefore, BetMGM’s players are included in perks related to MGM Resorts properties, mainly via its BetMGM Rewards program, where points can be transferred and redeemed for rooms, bonus play, and more.

BetMGM Customer Support Is at the Ready

Poker players know when they feel valued, and BetMGM Poker Customer Support makes sure that happens every day. It’s one of the reasons that players join and stay to play legal poker online at BetMGM.